本文是《Sales Pipeline Management with Agents — AI 驱动的销售管道智能管理》的练习操作步骤。阅读原文请见:Sales Pipeline Management with Agents — AI 驱动的销售管道智能管理。
1. Sign Up for a Developer Edition Org
- Sign up for a free [Developer Edition org for Pipeline Management Agent](https://trailhead.salesforce.com/promo/orgs/pipelinemanagement).
- Fill out the form, click Sign me up, open the activation email, and click Verify Account.
- Connect the org to Trailhead: Connect Org, sign in, Allow, then Yes! Save it.
2. Enable Pipeline Management Supporting Features
- Click the gear icon and select Setup.
- In Setup Quick Find, search for and select Salesforce Go.
- In Search features, search for and select Agentforce Studio.
- Click Get Started, Turn On, then Confirm.
- Click Salesforce Go to return, then search for and select Agentforce for Sales.
3. Enable Pipeline Management Flows
- In Salesforce Go, scroll down and click the right arrow next to Pipeline Management.
- Turn the Pipeline Management toggle On, then click Confirm.
- Scroll to Customize Pipeline Management Flows and click Process Field Update Suggestions Flow (leave the tab open).
4. Add Notes to the Opportunity Record Page
- In Setup, click Object Manager, search for Opportunity, and select it.
- Click Page Layouts, then Opportunity Layout, then Related Lists.
- Drag Notes to the related lists section.
- Click Save, then Yes in the popup.
5. Update Your Timezone
- In Setup, search for and select Company Information, click Edit, set your name/email/phone (
1234567890), and update the Default Time Zone, then Save. - In Setup, search for and select Users, click Edit next to your name, update the Default Time Zone, then Save.
6. Test Your Agent
- Open the App Launcher and select Sales.
- In global search, select the Grand Hotels Guest Portable Generators opportunity.
- Click the down arrow and Edit, update the close date to the end of the current month, then Save.
- In the Related section, click the arrow next to Notes and select New.
- For Title, enter
Zoom video call, paste the provided text, then Done. - Go to the Process Field Update Suggestion flow tab, click Edit next to Flow Starts.
- Set the Start Date to today and the start time to 2 minutes in the future.
- Click Save As New Flow, Label
Testing Zoom Call, then Save and Activate. - Return to Opportunities, open the Inspection subtab, hover over the note in Agent Activity, and click Review.
- Click Update in the Next Step section.
7. Test Autonomous Updating
- Click the gear icon and select Setup.
- Search for and select Salesforce Go, then Agentforce for Sales, and expand Pipeline Management.
- Set the Update Fields Autonomously toggle to Active.
- In Sales, select GenePoint Lab Generators, Edit, change close date to end of month, Save.
- Add a note: Title
Onsite Meeting, paste text, Done. - In Sales, select Edge Emergency Generator, update close date, Save.
- Add a note: Title
Subject Request for Proposal & Pricing-Urgent Next Steps, paste text, Done. - In the flow tab, click Edit next to Flow Starts, set Start Date to today and time 2 minutes in the future, Save as New Version, Save, then Activate.
- Open Opportunities → Inspection subtab, hover over Stage Updated / Next Step Updated, and click Review.